Refund Policy

Our returns policy is designed to ensure that customers feel confident and secure in their purchasing decisions, even after completing an order. We understand that online shopping can sometimes leave uncertainties since customers cannot physically inspect or handle products before purchasing. To help alleviate these concerns, we offer a 30-day return window that starts from the date the order is confirmed as delivered. This timeframe gives customers enough opportunity to assess the product without feeling rushed. To be eligible for return consideration, the item must be in its original condition—unused, unmodified, and undamaged in any way that would impact its appearance or resale value.

For a successful return, the item must be sent back in the same condition it was received. It should be unworn, unused, and free from any stains, odors, marks, or other signs of excessive handling. Any original components that were included in the shipment, such as tags, labels, accessories, protective packaging, and additional materials, must also be returned. To make the process easier, we encourage customers to reuse the original packaging whenever possible, including boxes, sleeves, and padding. Keeping the product presentation intact helps our team complete an accurate inspection and reduces the likelihood of delays. A valid proof of purchase, such as an order confirmation email or receipt, is also necessary for processing the return.

Before sending any items back, customers are required to contact our support team at drinkolipopofficial@outlook.com to request return authorization. Each request will be reviewed individually to ensure it meets our return criteria. Once approved, customers will receive detailed return instructions and a prepaid shipping label. It is important to follow these instructions carefully and use the provided label to avoid delays or potential rejection of the return.

We strongly recommend inspecting your order promptly upon delivery. If there are any concerns regarding issues like damage during shipping, manufacturing defects, or incorrect items, contacting us quickly will help expedite the resolution process. Reporting issues early ensures that we can verify the details and provide a prompt solution, which could include a return approval, refund, or exchange. Delays in reporting issues can complicate the verification process and prolong resolution times.

While most products are eligible for return, there are some exceptions due to hygiene, safety, or product-specific policies. If you are unsure about whether an item qualifies for return, please reach out to our customer support team for clarification before initiating the return process. We do not offer direct exchanges. If you would like a different item, size, or variation, you will need to return the original product and place a new order separately. This system ensures that both refunds and new purchases are processed correctly and allows for proper inventory management.

For customers within the European Union, additional rights may apply under local consumer protection laws. EU customers may have the option to return or cancel their order within 14 days of delivery without needing to provide a reason, as long as the item is unused, undamaged, and includes all original packaging and proof of purchase.

Once a return is received, our team will thoroughly inspect the item to ensure it meets our return guidelines. Customers will be notified once the inspection is complete. If approved, refunds will be processed to the original payment method, typically within 10 business days. However, processing times may vary depending on the payment provider. If a refund has not been issued within 15 business days, please contact our support team at (626) 502-7850 or drinkolipopofficial@outlook.com for assistance.

We are committed to handling all returns with fairness and transparency, providing clear communication and reliable support throughout the entire process.