Contact Us

At Chia.com, offering reliable and thoughtful support is central to how we engage with our customers. We see every interaction as a chance to build trust and strengthen relationships, ensuring clear and respectful communication. Whether someone is learning about our products for the first time, placing an order, tracking a shipment, or seeking assistance after delivery, our goal is to provide accurate and helpful information in a calm and understanding manner. We want every customer to feel heard, valued, and comfortable with the process from start to finish.

Our customer service philosophy is rooted in the belief that true service quality comes from giving each inquiry the attention it deserves. To achieve this, our support team works within dedicated service hours, from Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time. This schedule allows us to serve customers across various time zones while maintaining a high level of professionalism and responsiveness. During these hours, our team prioritizes listening, thoughtful review, and well-considered solutions over rushed responses, which helps ensure that customers receive the most accurate and helpful guidance.

We recognize that questions or issues may arise outside of regular hours. For these cases, customers are encouraged to contact us via email at drinkolipopofficial@outlook.com at any time. Messages received outside of our service hours are safely stored and organized, ensuring that no inquiry goes unnoticed. When our team returns the next business day, we review these messages in the order they were received and respond as quickly as possible. While immediate responses may not be available during evenings, weekends, or holidays, customers can be confident that their concerns will be addressed with care and fairness once our team resumes work.

For those who prefer real-time communication, phone support is available during our regular hours at (626) 502-7850. Speaking with a representative directly can be especially useful when quick clarification or further discussion is needed. Our phone support team is prepared to help with a wide range of topics, including product inquiries, order updates, account issues, and troubleshooting. Every member of our team is trained to handle each situation with patience and clarity, ensuring customers feel comfortable and supported in their interactions.

Email support remains an excellent option for those who prefer written communication or need to share additional details, such as order numbers, photos, or other documentation. Each email is reviewed by a knowledgeable support specialist, who takes the time to understand the full context before responding. Rather than relying on generic answers, we strive to provide personalized and specific information tailored to the customer’s particular needs. While response times may vary depending on demand or seasonal factors, we always prioritize delivering responses that are clear, accurate, and helpful.

Regardless of the communication channel, our focus remains on providing assistance that is approachable, reliable, and respectful. We understand that reaching out for help often comes from a need for reassurance or clarity, and we take that responsibility seriously. Every interaction is treated as an important opportunity to demonstrate our commitment to exceptional service and customer satisfaction. Whether assisting with pre-purchase inquiries or offering post-purchase support, our goal is to ensure that every customer feels informed, supported, and valued throughout their experience with us.